Politique de remboursement

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

  • Original delivery charges are non-refundable.

To start a return, please contact us at dinhcrochet@gmail.com.
Returns must be sent to the following address (which will be provided once your return is accepted).

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you have any return-related questions, feel free to contact us anytime at dinhcrochet@gmail.com.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (like food, flowers, or plants)

  • Custom-made or personalized items (e.g. special orders)

  • Personal care products (like beauty items)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at dinhcrochet@gmail.com.